Shipping policy

Effective Date: January 1, 2025

1. Overview

GreaterT is committed to delivering your products efficiently and securely. This Shipping Policy outlines how shipping costs, delivery times, and responsibilities are handled when you purchase from us.

2. Customer Responsibility

All shipping costs are the responsibility of the customer unless otherwise stated at checkout.
It is the customer’s responsibility to provide an accurate shipping address at the time of purchase.
GreaterT is not liable for delays caused by incorrect addresses, courier issues, or customs processing.

3. Shipping Fees

Shipping fees are calculated at checkout based on the delivery destination, chosen method, and carrier rates.
Final shipping charges may vary depending on applicable taxes, duties, and surcharges.
Shipping fees are non-refundable, except where GreaterT shipped the wrong item.

4. Delivery Times

Estimated delivery times will be displayed at checkout based on the selected shipping method.
Delivery times are estimates only and are not guaranteed.
GreaterT is not responsible for delays once orders are handed to the shipping carrier.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (if available).
Tracking updates may be subject to delays depending on carrier reporting.

6. International Shipping

International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.
GreaterT is not responsible for delays due to customs clearance.

7. Damaged or Lost Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage.
If your order is lost in transit, we will work with the carrier to investigate. Replacement or refund eligibility will depend on carrier confirmation.

8. Contact Us

If you have questions about this Shipping Policy, please contact us:

GreaterT LLC
3330 N Galloway Ave, Ste 304, PMB 196
Mesquite, TX 75150
Email: contact@greatert.com