Privacy Policy

Greater T LLC  |  Effective Date: June 10, 2024

1. Information We Collect

Defining Personally Identifiable Information

Personally Identifiable Information (PII) refers to any data collected by us or provided by you that could, with reasonable effort, be used to identify you. PII encompasses information you provide to us directly, information we automatically collect, and, when applicable, information supplied to us by third parties. Specifically, we may collect the following types of information:

• Information that directly identifies you such as your name, age, postal address, email address, and phone number;
• Order and billing information such as payment information, shipping address, and billing address;
• Information from surveys, contests, and questionnaires such as your age, date of birth, gender, interests, lifestyle, income, race, hobbies, employment history, educational history, and social media details;
• Information you share in our public forums through photographs, comments, uploads, feedback, reviews, testimonials, and original content;
• Information regarding your requests for appointments, services, or assistance;
• Information about your geographic location;
• Information about your purchases on our Site;
• Analytics about you as a user such as the type of device you use, your internet connection, and your preferences; and
• Analytics about you as a user such as the type of device you use, your internet connection, your phone number, and your preferences, which may include additional metadata like photos, address information, video, and audio files on your mobile phone with your permission.
• IP address, browser type, and device identifiers collected automatically through cookies and analytics tools (including Meta Pixel and Google Tag).

Please note that the Site does access geolocation information about where you are when using the device.

We do not store credit card information. Payments are processed through Shopify and its PCI-compliant payment processors. Marketing emails are managed through Klaviyo.

2. Refund Policy

At Greater T, we strive to provide the best service to our clients. Please review our refund policy carefully:

1. EBooks: All sales of EBooks are final. We do not offer refunds for EBook purchases.
2. DNA Consultation and Follow-Up Appointments: Appointments scheduled for DNA consultations or follow-up sessions may be canceled or rescheduled and refunded if the request is made within 24 hours after the appointment was scheduled. If the request to cancel is made more than 24 hours after the appointment was scheduled, no refunds will be issued but it is possible to reschedule.
3. Supplements and Physical Products: Refund requests for physical products must be submitted within 30 days of delivery. Products must be returned in their original packaging. Shipping costs are non-refundable. Greater T LLC reserves the right to deny refunds if products are excessively used or damaged. Results from dietary supplements vary by individual and no specific outcomes are guaranteed. To request a refund, contact contact@greatert.com.
4. International Orders: International customers are responsible for return shipping costs. Greater T LLC is not responsible for any import duties, taxes, or fees incurred on returned shipments.

By scheduling an appointment or purchasing an EBook on our website, you acknowledge and agree to this refund policy.

3. How We Collect Your Information

We collect this information in the following ways: directly from you; automatically using technology like cookies, web bugs, and other web technologies; and directly from our partners and vendors.

Information Directly From You

As you use the Site, information we collect directly from you includes information provided in response to our direct request for your name, age, postal address, email address, and phone number. We may also collect information that you provide in correspondence with our company. In addition, when you fill out a form, complete a survey, sign up for an email list, make a purchase, share content, leave a comment on one of our boards, or engage in other similar interactions, you are directly providing us with your personal information.

If you decide to register for an account with us to access additional resources, services, and goods on our Site, you will be asked to complete a form requesting information such as your name and email address in order to create a user account. You may be given the option to upload a photograph for your account.

Your information may become public if you share content or opinions on public areas of the Site. Any contributions you post as a user are at your own risk. As a company, we may restrict access to certain portions of our Site; however, we strongly encourage you to carefully consider what you share publicly and with whom you share it. If you share information publicly, we cannot guarantee that third parties will not have access to the information.

Information Automatically Collected Using Technology

Our Site uses cookies, web beacons, log files, and similar technologies to automatically collect information about who you are and how you use our Site. Cookies are small files stored on your computer that contain information and are used to track information as you navigate different sites. These technologies work together and collect information about:

• The type of device you are using,
• Browsers you prefer,
• Domain names you may access,
• Your activities on the device, and
• Your IP address.

These technologies do not collect personally identifiable information but may be used in conjunction with other information gathered. Over time, we may also collect information about your other activities online and combine this information for the purposes of behavioral profiling.

Do Not Track

Browsers and devices allow individuals to send "do not track" signals to websites. At this time, we do not take actions to respond to "do not track" signals.

Information From Third Parties

In some instances, we may receive information from our third-party partners and vendors about our users. We may also incorporate third-party marketing and analytic services, such as Google Analytics, to help us analyze how our Site is being used.

Our Privacy Policy only governs Greater T LLC's use of your information; however, we may use these third-party services to analyze and enhance your experience.

4. How We Use Your Information

We collect and use information from you for the following purposes:

• To operate and maintain our Site
• To present our content to you through our Site
• To communicate with you
• To fulfill our obligations to you as presented when you provided the information
• To notify you about changes to our Site
• To enhance and optimize your experience
• To comply with legal obligations and enforce our Terms of Service
• To detect and prevent fraud or unauthorized activity
• For any other purpose within your consent

In some instances, we also use information to contact you about goods and services that you may find valuable; however, if you would not like to receive information about ongoing promotions or tools we believe are relevant to you, please contact us at contact@greatert.com.

Targeted Advertising

When you visit our Site, the data collected by cookies during your visit may also be used to advertise to you. The analytics from your visit help us understand what may be of interest to you. You can opt out of or modify these advertising methods by visiting the following sites:

• https://www.google.com/settings/ads/anonymous
• https://www.facebook.com/settings/?tab=ads

You can also visit https://optout.aboutads.info to control the collection of web data on your computer and to opt out of additional targeted marketing.

5. How We Share Your Information

Though we do not sell or disclose the personal information we collect in the ordinary course of our business, we may share your data with third parties in accordance with the purposes described above. Additionally, in the course of business, if we buy or sell business assets or participate in a company sale, merger, reorganization, or dissolution, the data we have collected may be part of such business transfers. We do not sell your personal information to third parties. We require our service providers to use your data solely for the purpose of providing services to Greater T LLC.

Below is a non-exhaustive list of some of the partners and vendors we use to provide our services and conduct business:

• Google Analytics. Google Analytics is a tool used to discover user demographics and behavior. You can reference Google's privacy policy at https://policies.google.com/privacy.
• Stripe. Stripe is a payment processor for online businesses. Its policies regarding data collection are outlined at https://stripe.com/privacy.
• Shopify. Shopify is our e-commerce platform and payment processor. Its privacy policy is available at https://www.shopify.com/legal/privacy.
• Klaviyo. Klaviyo is our email marketing platform. Its privacy policy is available at https://www.klaviyo.com/legal/privacy-notice.
• Meta (Facebook Pixel). Meta Pixel is used for advertising and analytics. Its data policy is available at https://www.facebook.com/policy.php.

This list is subject to change at our discretion. If you would like more information about our third-party partners, please visit their specific privacy policy pages.

6. Third Party Accounts

We may also allow you to sign up and log in to the Site using accounts you create with third-party products and services, such as Meta, Google, or Apple (collectively, "Third-Party Accounts"). If you access the Services with Third-Party Accounts, we will collect information that you have agreed to make available such as your name, email address, profile information and preferences. This information is collected by the Third-Party Account providers and is provided to us under their privacy policies. You can generally control the information that we receive from these sources using the privacy controls in your Third-Party Account.

7. Cancellation Appointment

It is possible to cancel the consultation with Dr. Jay, subject to the terms outlined in our Refund Policy. Any cancellation request must adhere to the following conditions:

1. Refund Policy Compliance: Cancellation requests must be made within 24 hours after the appointment was scheduled to be eligible for rescheduling or a refund, as detailed in our Refund Policy. Requests made more than 24 hours after the appointment was scheduled will not be eligible for a refund.
2. Doctor's Availability: Rescheduling a consultation is contingent upon Dr. Jay's availability. Clients must select a new appointment date and time based on the available slots listed on our website.

By scheduling an appointment with Dr. Jay, you agree to these cancellation terms and the associated refund policy.

8. Shipping Policy

In the event that shipping of a product is necessary, the following terms apply:

1. Client Responsibility: All shipping costs will be the responsibility of the client. Shipping fees will be calculated based on the location at the time of purchase.
2. Variable Final Prices: Final shipping prices may vary depending on the destination, shipping method selected, and any applicable taxes or duties. The total shipping cost will be provided at checkout.
3. International Shipping: For orders shipped outside the United States, the customer is solely responsible for all customs duties, taxes, tariffs, and import fees. Greater T LLC is not responsible for delays caused by customs processing or for packages seized or rejected by customs authorities.

By purchasing a product from our website or via link to another website, you acknowledge and agree to these shipping terms.

9. How We Protect Your Information

As a company, we prioritize the protection of your information. We have implemented and maintain technological and organizational procedures designed to safeguard your data. It is important to acknowledge that while we make every effort to protect your data, no security measures are completely impenetrable. Consequently, we cannot guarantee the absolute security of any information collected or transmitted to our Site. By utilizing our Site, you consent to the transmission of your data at your own risk.

Furthermore, if you have registered for an account on our Site, you must not share your password or username with any third parties. It is your responsibility to keep this information confidential. We use commercially reasonable security measures including multi-factor authentication and secure cloud-hosted service providers.

10. Age Limits for Children

Children under the age of thirteen are prohibited from accessing the Site. Additionally, we do not use our site to knowingly collect personal information from children. Please contact us if you learn or have reason to suspect that a child under the age of thirteen is using the Site. We will take prompt action to delete any personal information about the child. All purchases require the purchaser to be at least 18 years of age.

11. Correcting or Updating Your Information

If you discover that inaccurate information about you has been collected, or if you would like to update the information we currently have, please contact us via email at contact@greatert.com, or by mail at Greater T LLC, 381 Hidden Leaf Cir, Sunnyvale, Texas 75182.

12. Specific California Resident Rights

This section is only applicable for individuals who reside in California and should be read in conjunction with our entire Privacy Policy. If you are a California resident, you have the right to:

• Obtain additional information about "personal information" (as defined in the California Consumer Privacy Act (CCPA));
• Request that we disclose certain information collected, used, disclosed, and sold about you;
• Request deletion of your personal information;
• Opt out of the sale of your personal information; and
• Non-discrimination for exercising any of the above rights.

The information covered by these specific rights is information that could be reasonably linked to you. It excludes information that cannot be reasonably linked to you. Note: Greater T LLC does not sell personal information.

To help you better understand our practices, the chart below describes the categories of personal information collected, the sources of this information, and how we use this information.

Categories of Information Collected	Sources of Information	How We Use This Information
Basic Information (such as name, email, date of birth, and gender)	Directly from you	To fulfill our obligations to you as presented when you provided the information, and to enhance and optimize your personal experience.
Profile Activity (such as photos, videos, posts, and activity on the App)	Directly from you	To fulfill our obligations to you as presented when you provided the information, and to enhance and optimize your personal experience.
Geolocation data	Directly from you	To fulfill our obligations to you as presented when you provided the information, and to enhance and optimize your personal experience.
Device/IP data (browser type, IP address, device identifiers)	Automatically collected	Website analytics, fraud prevention, and improving Site performance.
Purchase and transaction history	Directly from you	Order fulfillment, customer support, legal compliance, and fraud prevention.

To exercise your right to make requests regarding your personal information, please contact us via email at contact@greatert.com, or by mail at Greater T LLC, 381 Hidden Leaf Cir, Sunnyvale, Texas 75182. We may take steps to verify your identity before providing the requested information. Greater T LLC will respond to verifiable requests within 45 days as required by the CCPA.

13. Updates to This Policy

We may update this policy from time to time. If any updates are made to this policy, they will be posted here. Additionally, if material changes are made to this policy, we will notify you via a notice to this Site, and registered users will receive an additional email. Please check this page frequently for updates.

14. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our services, please contact us via email at contact@greatert.com, or by mail at 381 Hidden Leaf Cir, Sunnyvale, Texas 75182.

15. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, including for legal, tax, and accounting obligations. Order information is typically retained for a minimum of seven (7) years. You may request deletion of your data subject to applicable legal retention requirements.

16. International Data Transfers

Greater T LLC is based in Texas, USA. If you are accessing our website from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our website and providing your information, you consent to such transfer and processing.

17. Cookies and Tracking Technologies

Greater T LLC uses cookies and similar tracking technologies (including Meta Pixel and Google Tag) to enhance website functionality, analyze traffic, and deliver targeted advertising. By using our website, you consent to the use of cookies in accordance with this policy. You may adjust your browser settings to refuse cookies, but this may affect website functionality.

18. Legal Basis for Processing (International Users)

For customers located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with applicable data protection laws, our legal basis for processing personal data includes: (1) performance of a contract (processing your order); (2) legitimate interests (fraud prevention, marketing to existing customers); and (3) consent (where required for marketing communications).

This Privacy Policy was last updated March 12, 2024. Greater T LLC reserves the right to update this policy at any time. Please review this page periodically for changes.